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Accessibility Statement
(WCAG 2.2)
Scope of this statement
This accessibility statement applies to the website https://order.syscoireland.com/ operated by Sysco Ireland.
Legal basis
Sysco Ireland is committed to ensuring the accessibility of its digital services in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023, S.I. No. 636/2023, transposing the Directive (EU) 2019/882 (European Accessibility Act), which is enforceable since 28 June 2025.
Compliance status
This website is Partial compliance with the requirements of WCAG 2.2.
Partial compliance means that some parts of the content do not fully meet the accessibility standards. For more details, see the section Non-accessible content.
Non-accessible content
Despite our best efforts to ensure the accessibility of our website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations.
- We recognize low color contrast issues and commit to improving text readability for better user experience.
- We are addressing missing alternative text for images and commit to ensuring all visuals are properly described.
- We know heading order needs refinement and commit to logical structure for easier content navigation.
- We acknowledge vague link names and commit to descriptive labels for clearer purpose identification.
These issues are currently being resolved.
Preparation of this accessibility statement
This accessibility statement was prepared on 12 May 2026.
The assessment of the website's accessibility is based on:
- An independent accessibility audit carried out by AIOPSGROUP, a valantic company.
- Ongoing monitoring using artificial intelligence through QualiBooth, which helps detect and resolve accessibility issues in real time.
This statement was last reviewed on 8 June 2026.
Feedback and contact information
We aim to make this website accessible and usable for all users. If you:
- encounter any accessibility barriers,
- need information in an alternative format, or
- want to provide feedback on accessibility,
please contact us using one of the following channels:
Email
irl-onlineordering@sysco.com
Telephone
Tel: +353 (0)69 20200
Postal Address
Sysco, Newcastle West, Limerick, Ireland, V42 XC04
We are committed to responding to your request within 15 business days.
Enforcement procedure
If you are not satisfied with our response to your accessibility-related request or complaint, you may contact the competent supervisory authority responsible for monitoring accessibility.
Email
ask@ccpc.ie
Website
https://www.ccpc.ie/
Telephone
Tel: +353 1 402 5555
Postal Address
Bloom House, Railway Street, Dublin 1, D01 C576
Competition and Consumer Protection Commission (CCPC)
From 28 June 2025, if you do not receive a satisfactory response from Sysco Ireland, you can contact the supervisory authority using the contact details above.
Publication and update dates
Accessibility is an ongoing process. This statement was published on 8 June 2026 and was last updated on 8 June 2026.
