Will I still be able to contact my Area Sales Manager?

Yes you can still contact your Area Sales Manager.

 

How do I set up a member of staff to place orders online?

Once your account has been created go to “Account” and select “Account Dashboard”. In this section select “User Management” and select the “Add User” option. Complete the details of the individual you would like to set up to access the online ordering platform. Once the account has been created inform the new user of their email and password details. They can then progress through the set up process as normal. k

 

What is the cut off time for placing an order for the next day?

The current cut off time of 5.45pm still applies to all online orders for next day delivery. You can add items to your basket throughout the day as long as the order is submitted before 5.45pm for next day delivery.

 

How do I access my “Favourites” list?

To access the “Favourites” list select “Account” on the top right of the screen and select “Favourites”. Once clicked this will bring you to the “Favourites” section with a list of regularly purchased items.

 

Who do I contact if I have a technical support question?

If you have a technical support question please contact 069-20270 or email onlineordering@pallasfoods.com. Customer service operates between 9am – 6pm Monday – Friday

Can I pay for my order online using a credit card?

We currently do not offer an online payment facility for online orders. Payment for your online order will be processed in the normal method depending on your account terms and conditions.

Is there a delivery charge if I order online?

There is no delivery charge for placing an order online.

 

Will I know if a product is out of stock?

During the purchase process any items that are out of stock will be highlighted with alternatives recommended.

 

Who do I contact if I have lost my username and password?

On the Online Ordering homepage select ‘Forgot Password” and follow the instructions on screen.

If I receive the wrong product on an order who do I contact?

Your Area Sales Manager is the point of contact for any issues relating to receiving the wrong product – this process has not changed.

 

Is there a minimum order that I must place?

Yes, there is a minimum order for online ordering as per your current telesales minimum order amount.

I placed an order but I didn’t receive an order confirmation email, how do I check my order?

First check your basket to ensure that you have completed the checkout process.  If this doesn’t help, select ‘Account’ on the top right hand of screen and then select ‘My Previous orders’.  You will see a list of all orders placed with your most recent order at the top.

A member of staff with access to the online website is no longer with the business, how do I stop their access?

Simply select ‘My Account Details’ in the ‘Account’ section of the portal.  Here you can add or delete a user, change passwords or edit permissions by accessing the “User Management” section in “My Account”.

Will I be able to start ordering once I receive my username and password details?

Yes.  You will note that we have pre-loaded your favourites – which is a list of your purchases for the last 6 weeks and there is also a list of your recent orders in the “My Previous Order” section of the website homepage.